I've just received the following remarkable piece of correspondence from London Energy, my electricity and gas supplier:
As you may remember, we wrote to you recently informing you of proposed changs to our tariffs.The changes to your terms and the date, from which these changes take place, were outlined in such correspondence. As a result of this notice confirming the change to your terms we are now required to advise you of your loegal entitlement to give valid notice to terminate our contract. Should you exercise this right within 14 days of receipt of this leaflet, by notifying us at London Energy, Admail 1025, London, WC1V 6LA, we will not seek to enforce this variation.
Forget for a moment the obvious inability to punctuate correctly and concentrate instead on the message, which I translate here into English:
"We recently wrote to you to tell you that we're raising our prices. But if you have the time and presence of mind to decode this deliberately obfuscated letter and write back to us, we won't put up your prices after all."
Which planet is London Energy on? Do they really think that playing games like this will create loyal cusomers? Gits.
Posted by timo at August 4, 2003 07:53 AM | TrackBack